Free ground shipping is offered for most purchases through Rug Fashion Store within the contiguous 48 states. In most instances, UPS Ground Service will be used, but due to the large size of some of our area rugs and home decor, your purchase may be delivered by a Freight carrier. For oversized or odd shaped items, there may be incremental shipping charges. You will be notified prior to fulfillment of your order if there are incremental shipping charges. You will typically receive your shipment within 7-10 days. If you are sending your purchases to a location outside of the contiguous states or would like faster shipping, please call us at 855-355-RUGS and we'll give you a shipping quote over the phone.
FREE DESIGNER ASSISTANCE
We want you to be confident in every purchase you make through Rug Fashion Store.Need help determining the right size or type of area rug to fit your lifestyle? Let our interior designers help you narrow down your choices and pick the best options for your home. Fill out our form at this link and send us a picture of your room, along room dimensions and color preferences and one of our designers will reach back out to you with selections that match your needs.
It's becoming easier than ever to shop online but, at times, even after doing all of your research you may not be completely satisfied with your purchase. We understand and that is why we make it easy to return merchandise you purchase through Rug Fashion Store. We regret that all home decor, custom ordered products, clearance, hot deals and closeout items cannot be returned.
We will work with you to make sure your return is handled as efficiently and smoothly as possible. While we are able to offer free shipping to your designated address, you are responsible for shipping costs associated with your returned merchandise.
INSTRUCTIONS FOR RETURNING AN ITEM:
Please contact us prior to returning any item so that we may issue a Return Authorization number and provide you with complete return instructions.You can request your return by calling us at 1 (855) 355-RUGS (7847) or 1 (918) 392-0066. Refunds take 3-4 days to appear on your credit card statement.
HOW TO SAFELY WRAP YOUR ITEM FOR RETURN:
Open your rug carefully. If the original packaging material is in good condition, you may reuse it. Make sure all open and loose ends are securely sealed with packing tape. If you cannot reuse the packaging, a heavy-duty disposable plastic painter's tarp (available at most hardware stores) is a great substitute. Make sure to remove all original packing labels before shipping your rug back to us.
We recommend that you purchase insurance and tracking for your rug before shipping it. If it arrives to us damaged, we will not be able to issue a refund for it, but will assist you in any way possible with filing an insurance claim. Rugs returned dirty or damaged due to insufficient packaging cannot be fully refunded.
If you decide that an area rug does not meet your expectations for color, size, etc., we will accept its return within 30 days from shipment, as long as the product is returned to us undamaged and in new condition.
Customers are responsible for return shipping. To help you determine your shipping costs, you may want to use FedEx.com, UPS.com or USPS.com to attain shipping rates. You can usually obtain the weight of your shipment by clicking on the tracking we emailed you regarding your order.
Upon delivery of your merchandise, please inspect and open the package thoroughly with the driver present. Goods damaged in transit must be refused at time of delivery. Please contact Rug Fashion Store Customer Service toll free at 855-355-7847 immediately to notify us that you have refused a damaged item.